Your product with us is under a two year major parts and plumbing warranty. For more information on this please contact Infinity Hot Tubs on info@infinityhottubsltd.co.uk or call us 01642 614574.


We as a company will endeavour to replace or repair any goods that are damaged or defective

Or to refund to you the amount paid by you for the goods in question in the best way possible at the earliest opportunity.

As indicated by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the statement above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We will not be liable for consequential losses where you have not kept those costs to a minimum. You should contact us in advance before incurring any such costs.

Not withstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


This section applies to consumers only and not to businesses or other organisations that order goods

If you decide to cancel your order:

you can contact us via email to info@infinityhottubsltd.co.uk before we have dispatched the goods to you.

Or you can return products you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you, the cost of returning spas will be £500.

Upon receipt of the goods, we will give you a full refund of the amount paid, or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us.

The right to return the goods to us as referred to in the above statement will not apply in the following circumstances:

  • In the event that the product has been used
  • To any products that we have made or customised specifically for you
  • The provisions of this clause do not affect your statutory rights